技术支持 / Support

ScriptMind · 联系邮箱 / Contact Email: lyfengmise@gmail.com

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联系我们

如需技术支持、问题反馈或功能建议，请发送邮件至：

lyfengmise@gmail.com

为更快定位问题，建议在邮件中附上：

  • 设备型号、iOS/iPadOS 版本
  • App 版本号
  • 问题发生时间与复现步骤（尽量详细）
  • 相关截图（如有）

Contact

For technical support, bug reports, or feature requests, please email:

lyfengmise@gmail.com

To help us troubleshoot faster, please include:

  • Device model, iOS/iPadOS version
  • App version
  • Steps to reproduce (as detailed as possible)
  • Screenshots (if applicable)

常见问题

识别结果不准确怎么办？

  • 尽量写得更清晰、符号之间留出间距（如 “1” 与 “l”、 “0” 与 “O”）。
  • 确认公式没有被裁切：尽量在画布中央书写。
  • 若问题可复现，请通过邮件发送截图与复现步骤。

订阅/购买相关问题

  • 订阅与付款由 Apple 的应用内购买系统处理。
  • 如需退款或查看订阅状态，请在系统设置中管理订阅。
  • 订阅可解锁 AI 分步解题与解析。

隐私相关

FAQ

What if recognition is inaccurate?

  • Write more clearly and leave space between symbols (e.g., “1” vs “l”, “0” vs “O”).
  • Make sure content isn’t clipped—write near the center of the canvas.
  • If the issue is reproducible, email us screenshots and steps.

Subscription / purchase issues

  • Subscriptions and payments are handled by Apple In‑App Purchase.
  • For refunds or subscription status, manage subscriptions in iOS/iPadOS Settings.
  • Subscription unlocks AI step-by-step solutions and explanations.

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